Privacy policy

Who is responsible for your information

Monarch Joinery Ltd is the controller of personal information collected through this website for general enquiries and recruitment enquiries. If you need to contact us about privacy or data protection, you can write to Monarch Joinery Ltd, 5 Scrivener Drive, Ipswich, Suffolk IP2 0SD, call 01473 604010, or email sales@monarchjoinery.co.uk.

What we collect

The information we collect depends on which form you complete and what you choose to send us.

• Contact enquiries may include your name, email address, phone number, project type, timing information and any details you include in your message.
• Careers applications may include your name, contact details, role applied for, location, work experience summary, availability, the contents of your message and your uploaded CV.
• Basic technical information may also be generated by the website and hosting environment, such as server logs, IP address, browser type and security-related event data.

How we use your information

• To respond to enquiries and discuss proposed joinery work.
• To prepare quotations, assess suitability and manage follow-up contact.
• To receive, review and respond to job applications.
• To maintain the security, availability and proper operation of the website and associated email systems.
• To keep appropriate internal records and protect our legal position where necessary.

Our lawful bases

Under the UK GDPR, the lawful basis depends on the type of contact.

• For most website enquiries, we rely on legitimate interests in responding to business enquiries and administering the workshop’s client communications.
• Where your enquiry is clearly about proposed work or a quotation, we may also rely on taking steps at your request before entering into a contract.
• For recruitment, we rely on legitimate interests in hiring suitable staff and, where relevant, taking steps at the request of the applicant before entering into an employment contract.

Who we share information with

We do not sell personal information. We only share it where that is necessary for running the website, receiving submissions or managing business communications.

• Form providers used to receive website submissions, currently FormSubmit.
• Email and office systems used to receive and manage enquiries, including Microsoft 365 shared mailboxes.
• Website hosting, delivery and security providers used to publish and protect the site, including Cloudflare Pages if used for deployment.
• Professional advisers or authorities where disclosure is necessary for legal, regulatory or insurance purposes.

International transfers

Some service providers may process information outside the UK. Where that happens, we expect the provider to use an appropriate legal transfer mechanism, such as adequacy regulations or approved contractual safeguards.

How long we keep information

• General enquiries are typically retained for up to 24 months after the last meaningful contact, unless they need to be kept longer for an ongoing project, quotation, legal claim or regulatory reason.
• Recruitment applications are typically retained for up to 12 months after the recruitment process ends, unless longer retention is needed for a lawful employment or legal reason.
• If an applicant is hired, relevant information may be transferred into staff records and retained in line with employment obligations.
• Technical and security logs are kept only for as long as reasonably necessary for website operation, troubleshooting and protection.

Special category and sensitive information

Please do not send medical information, criminal offence information or other sensitive personal data through the website unless it is strictly necessary and has been requested. If such information is sent, we will only use it where there is a valid legal basis to do so.

Your rights

Depending on the circumstances, you may have the right to request access to your information, rectification, erasure, restriction, objection and data portability. To exercise any of these rights, please contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office. Further information is available at ico.org.uk.

Updates to this notice

This policy may be updated from time to time to reflect changes to the website, our forms, service providers or the law. Last updated: 18 April 2026.